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Privacy Policy

Your privacy matters to us. This policy explains how PayLoop collects, uses, and protects your personal information when you use our payment processing services.

Last updated: January 2025Effective immediately

Contents

01

Information We Collect

Personal Information

When you apply for a merchant account or contact us, we may collect: your name, email address, phone number, business name, business address, tax identification numbers, banking information, and other details necessary to evaluate and process your application.

Business Information

We collect information about your business including: industry type, processing history, chargeback rates, website URLs, product or service descriptions, and financial documentation to assess your eligibility for our services.

Technical Information

When you visit our website, we automatically collect: IP address, browser type, device information, pages visited, time spent on pages, and other analytics data to improve our services and user experience.

02

How We Use Your Information

Service Provision

We use your information to evaluate merchant account applications, process payments, provide customer support, and deliver the payment processing services you have requested.

Communication

We may use your contact information to send important updates about your account, service changes, security alerts, and promotional materials (with your consent).

Compliance & Security

Your information helps us comply with legal obligations, prevent fraud, enforce our terms of service, and maintain the security of our platform and your transactions.

03

Information Sharing

Service Partners

We share information with banking partners, payment networks, and underwriters who help us provide merchant account services. These partners are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

04

Data Security

Encryption

All sensitive data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Payment card data is handled in accordance with PCI DSS Level 1 compliance standards.

Access Controls

We implement strict access controls, ensuring only authorized personnel can access sensitive information on a need-to-know basis. All access is logged and monitored.

Regular Audits

Our security practices are regularly audited by independent third parties. We conduct penetration testing and vulnerability assessments to identify and address potential risks.

05

Your Rights

Access & Portability

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format.

Correction & Deletion

You may request that we correct inaccurate information or delete your personal data, subject to legal retention requirements and legitimate business needs.

Opt-Out

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. This will not affect essential service communications.

06

International Transfers

Data Location

Your data may be processed and stored in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

Compliance

We comply with applicable data protection laws including GDPR for European users, CCPA for California residents, and other regional privacy regulations.

07

Contact Us

Privacy Inquiries

For questions about this privacy policy or to exercise your privacy rights, please contact our privacy team at privacy@payloop.me or write to us at our business address.

Response Time

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate the nature of your request in the subject line.